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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mark Magnant

Mark Magnant

July 20, 2026

5  out of  5
rating by Mark Magnant
"Our daughter attended James Madison University. When she moved off-campus we wanted to find renter’s insurance for her. We live in New England and are State Farm customers so we decided to look for an agent in the Harrisonburg area. We found agent Courtney Teague at the Courtney Litchford Agency on Reservoir Street, near JMU. We’ve been with their office ever since. They’ve been a pleasure to work with and have always made the process easy and efficient. Everyone we’ve dealt with there has been personable and helpful. Most recently we worked with Adrian Mills, as our daughter is remaining in Harrisonburg after graduation. Adrian couldn’t have been more pleasant to work with. In short order he created a new policy, emailed it to us and to the property manager all while sharing a personal connection to New England. If you want a pleasant and easy insurance experience we highly recommend this office!"
We responded:
"Thanks for the wonderful 5-star review Mark. We appreciate that you had an easy insurance experience as that is exactly what we try to make each and every contact. Thank you for allowing us to help you with your daughter's renters insurance."
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Tyler Lantz

July 17, 2026

5  out of  5
rating by Tyler Lantz
"This company was vary helpful saved me over 150 dollars a month"
We responded:
"Hi Tyler, Thanks for the five-star review. So glad to have saved you on your auto insurance. Thanks for putting your trust in us."
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Garry Mendoza

July 17, 2026

5  out of  5
rating by Garry Mendoza
"Fantastic office to work with. Melody is great and always a pleasure to speak with! Paul was courteous and quick when I added my motorcycle to my policy."
We responded:
"Hey Garry, Enjoy your new motorcycle! Thanks for trusting us to handle your insurance needs."
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Donna Kimble

July 17, 2026

5  out of  5
rating by Donna Kimble
"I called and had a quote for auto and home insurance the same day which saved me a ton of money from what I was paying. Everyone I talked to was super friendly and helpful and the transaction was very easy. Would highly recommend checking them out !!!"
We responded:
"Thanks for coming to State Farm and my office for your auto and home insurance. We try to make the experience a good one and appreciate the opportunity to help you save money.
"
Profile photo of Joyce Gentry

Joyce Gentry

July 17, 2026

5  out of  5
rating by Joyce Gentry
"Amazing and very helpful. I called for a quote and to see how much it would be to add my son since he is a new driver and was surprised on how much lower it was than my current car insurance. I switched right away and Adrain was very helpful and got us coverage right away."
We responded:
"We are so happy to have saved you money on your car insurance.! Thanks for the five-star review and for mentioning that Adrian was helpful. We look forward the helping you in the future, too."
Profile photo of Noelle Frost

Noelle Frost

July 17, 2026

5  out of  5
rating by Noelle Frost
"Appreciate Adrian being easy to work with to get renters insurance for my JMU son living off campus this year. Thanks!"
We responded:
"Hi Noelle, We appreciate the confidence you placed in us by having us write your son's renters insurance. It's important protection for his belongings and we were happy to help."
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Dena Henderson

July 8, 2026

5  out of  5
rating by Dena Henderson
"The office is always so kind, courteous and helpful, I truly wouldn't use anyone else."
We responded:
"Thank you for your thoughtful words Dena. It's a pleasure to serve you and we love to hear that we have been helpful to you."
Profile photo of Todd Hedinger

Todd Hedinger

July 6, 2026

5  out of  5
rating by Todd Hedinger
"My family has been receiving our insurance services from Courtney Teague since 1999 -- she's terrific, as is her staff. Always professional, always courteous and able to help us resolve issues simple and complex -- I can highly recommend Courtney Teague insurance for both Auto and Home."
We responded:
"Wow Todd! What a wonderful review which we appreciate very much. Thanks, too, for being our customer for all these years. It is a pleasure to serve you with your home and auto insurance. "
Profile photo of Mimi Morris

Mimi Morris

July 3, 2026

5  out of  5
rating by Mimi Morris
"We have used Courtney Teague and her colleagues for the past several years for renters insurance. They are friendly, knowledgeable and easy to work with. They were so helpful facilitating compliance with different apartment complexes. We would highly recommend!"
We responded:
"Thanks for the five-star review Mimi. We strive to provide exceptional service to our customers. We appreciate the opportunity to serve you!"
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Natalie Kozura

July 1, 2026

5  out of  5
rating by Natalie Kozura
"Melody was awesome! She answered all of my questions and made it so easy to open a policy! Thank you!

Sad to go! Son graduated from jmu. If you need renters insurance while your son or daughter is at jmu, call this agent! Great price and incredibly friendly, genuine people!"
We responded:
"Thanks Natalie. Melody is an awesome team member and we appreciate the great review!"
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Karen Resnick

June 26, 2026

5  out of  5
rating by Karen Resnick
"Everyone I have dealt with in the office has been extremely helpful and kind. Highly recommend!"
We responded:
"Thanks Karen. We are so happy that you were pleased with the service you received. It means a lot to have your recommendation!"
Profile photo of Scott Simpson

Scott Simpson

June 25, 2026

5  out of  5
rating by Scott Simpson
"Had previous quote of over 300 for renters policy from allstate...called Xandri and her quote was 100 on the dot for double the coverage....took all of 5min...4 years later i had to cancel my policy as my daughter graduated and I spoke with Melody who remembered talking to me from years ago...IF YOU DONT CALL THEM YOU ARE MISSING OUT!!!!!"
We responded:
"Hi Scott, We love to hear from happy customers who have saved money on their insurance. And, we like to help you with good service after the sale, too! Thanks again, Courtney"
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Kelly Blosser

June 13, 2026

5  out of  5
rating by Kelly Blosser
"Adrian Mills at Courtney Teague's office provided such wonderful help and support with a change in our insurance policy! My family has been clients of Courtney's office for 25 years, and their service has always been fantastic!"
We responded:
"Wow Kelly! Thanks for your wonderful review and specific mention of Adrian. It has been our pleasure to serve your family over the years. Your loyalty has meant a lot. We look forward to continuing to serve you!"
Profile photo of P Clem

P Clem

June 10, 2026

5  out of  5
rating by P Clem
"Great local agency w amazing service and great prices. Highly recommended!!!!"
We responded:
"Thanks Phillip! We try hard to give amazing service and appreciate you as our customer."
Profile photo of Khaim Syed

Khaim Syed

June 8, 2026

5  out of  5
rating by Khaim Syed
"Melody has been an absolute delight to work with. I moved from a different state and she was able to contact my out of state insurance company and made the transition from states with car insurance a pleasant experience."
We responded:
"Hello Khaim, We so appreciate the 5 star review and mentioning Melody specifically. We all strive to serve our customers' insurance needs to the best extent possible. Thanks for the opportunity to help you with your auto insurance."
Profile photo of Ron Grizer

Ron Grizer

June 5, 2026

5  out of  5
rating by Ron Grizer
"Extremely responsive, courteous, and informative. Nice to have a real person to speak with when need help!"
We responded:
"Hey Ron, Thanks for the wonderful 5 star review. We do strive to give the personal touch when we help our customers. If you need us, we are here for you!"
Profile photo of John Keller

John Keller

June 5, 2026

5  out of  5
rating by John Keller
"Everyone was polite and helpful.
Old policy and new policy were taken care without any issues."
We responded:
"Thanks John. We appreciate the opportunity to help with the renters insurance! "
Profile photo of Anna Brcka

Anna Brcka

June 3, 2026

5  out of  5
rating by Anna Brcka
"Courtney and Adrian have been so helpful with our homeowners and auto insurance policies! We have had policies with them for years. We have loved being able to go into the office and meet with them in person and get any of our questions answered. Even when we have worked with them over the phone, they have been great to work with!! Highly recommend both of them at State Farm for any of your insurance needs!"
We responded:
"Anna, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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krystle Boothby

June 1, 2026

5  out of  5
rating by krystle Boothby
"Amalie made the whole process of switching all of our insurances from Florida to Virginia so easy! She was also very diligent and helpful with getting our homeowners insurance completed quickly for an unexpectedly expedited closing on our new place in Virginia! Having someone who is on top of the process as well as proactive and helpful has been truly amazing and taken one of the stressors of moving off my plate! Overall great experience, thank you!"
We responded:
"Hello Krystle, Thank you for the wonderful 5-star review. Amalie does an amazing job and works hard for our customers. We appreciate you as our new customer for your insurance needs! "
Profile photo of Richard Orem

Richard Orem

May 22, 2026

5  out of  5
rating by Richard Orem
"We’ve always received great service from the staff. Keep up the great work!"
We responded:
"Hello Richard, Thanks for the five star review. We love providing great service to you!
"
Profile photo of Darla MacDonald

Darla MacDonald

May 12, 2026

5  out of  5
rating by Darla MacDonald
"Always exceptional service! The team knows me and my family. When I call in they ask about the kids (even though they are grown) I have utilized the agent for over 25 years!! Amalie is a Rock Star!"
We responded:
"Darla, Thanks for this exceptional review. We love serving you and your family and have appreciated the opportunity to have a long relationship!
We love helping with motorcycle insurance, home and autos!"
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angie deal

May 8, 2026

5  out of  5
rating by angie deal
"Great customer service"
We responded:
"Thanks so much Angie, for the five-star review. We work hard to give great customer service, so we appreciate your mention of that!"
Profile photo of Mary Handley

Mary Handley

May 7, 2026

5  out of  5
rating by Mary Handley
"Added a rental policy to my portfolio."
We responded:
"Hey Mary, It has been my pleasure to serve as your insurance agent for home and auto over many years! Thanks for being our great customer!"
Profile photo of Aliyah Davie

Aliyah Davie

May 6, 2026

5  out of  5
rating by Aliyah Davie
"Every time I contact the office, everyone is super personable and informative! Phone calls are always quick and efficient and feel very productive. I’m very grateful for all the support and help they’ve given me."
We responded:
"Thanks Aliyah! We appreciate your 5 star review and especially your kind words. We are glad you feel your interactions are productive, quick and efficient. Thanks for allowing us to serve your insurance needs."
Profile photo of Manette Moyers

Manette Moyers

May 5, 2026

5  out of  5
rating by Manette Moyers
"Prompt service and response, very friendly"
We responded:
"Hey Manette, Thanks for this great review. You have been insured here for many years and we always appreciate hearing from you."